Promethean board pen ceases to write.
Promethean smart board pen.
View our support articles and software downloads for this product.
If you touch the promethean pen to the board and see that the pen tip does not align with the arrow the board needs to be calibrated.
First determine if the pen will work on another board.
If it works on a colleague s board the pen is not defective.
How to calibrate the promethean pen.
If you buy the notebook license you should be able to use most if not all of the features of notebook.
Promethean s activpen is battery free designed to write just like a pen and act just like a mouse.
Promethean is a global leader in interactive displays and interactive screens for education that expand student perspectives in the classroom.
If it works on another board the problem may exist with the previous board and not the pen.
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If the cursor and the activpen or your finger do not align on the activboard calibrate to realign them.
This is because without the smart board and the smart product drivers our sw cannot differentiate between finger touch vs.
The promethean board pen called activpen is a component of the system and an important interactive tool.
Check if the pen works on another promethean board.
Promethean pen troubleshooting guide if your pen is not responding to the activboard.
Learn how in this video.
You do need to use the promethean pen to select different tools etc in notebook though.
If defective turn it in to your building tech to determine if it is under warranty.
View our manuals documents downloads and support articles for promethean activdriver available for windows mac and linux operating systems.
The digital pen is included with the activpanel and offered as an accessory to the activboard touch.
View our manuals and support articles for this product.
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